Exchange Policy: Although we strive to make our product listings as accurate and descriptive as possible and conduct multiple quality checks before dispatching orders, we understand that you may still be unsatisfied with your order. We are happy to help you with size-related exchanges for domestic orders, but at this time we do not accept order returns.
Eligibility for Exchange: To be eligible for an exchange, the item(s) must be unused, unwashed, unworn, and returned with all its packaging and tags.
Exchange Terms and Criteria: Please note the following points when requesting an exchange for your order:
We provide detailed product descriptions for every outfit, including color, fit, wash care, and other details. However, due to differences in display settings, colors, etc., there may be a slight color difference. Therefore, we will not be able to accept exchange requests for color differences, fabric material, or quality.
Colourful Threads will only entertain exchange requests for orders placed on our official website, www.colourfulthreads.in
EXCHANGE PROCESS
If your exchange request meets the above-mentioned terms and criteria, here’s the step-by-step exchange process we undertake to ensure hassle-free support.
An amount of 300 Rs will be charged to process your exchange request, once it is done you are requested to share the screenshot of the payment in the same mail with us.(In case, you wish to send the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because Colourful Threads shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.)
After the payment has been done, our customer support team shall initiate the reverse pickup via trusted courier services.
Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 7-10 working days.
Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.
There may be certain cases when the requested product size may not be available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount.
Validity of Credit voucher issued for exchange will be valid for 90 days.
